Category: AI News

10 Important KPIs and Metrics your Customer Support Team Should Be Using in 2024 While some are used to measure monthly progress against a goal, others have a longer-term focus. The one thing all KPIs have in common is that they’re tied to strategic goals. Therefore, “after call work time” is the time a customer […]

Image Recognition Term Explanation in the AI Glossary Image recognition based on AI techniques can be a rather nerve-wracking task with all the errors you might encounter while coding. In this article, we are going to look at two simple use cases of image recognition with one of the frameworks of deep learning. Last but […]

natural language example sentences Properly applied natural language processing is an incredibly effective application. These steps are key to natural language processing correctly functioning. As the name suggests, Interslavic language is a semi-artificial language that was constructed based on the language of the different Slavic nations to enable them to communicate with one another. Created […]

Conversational AI: Enhancing Customer Engagement and Support It enables users to engage in fluid dialogues resembling human-like interactions. Some follow scripts and defined rules to match keywords, while others apply artificial intelligence to understand human language and respond to customers in real-time. An example of conversational AI is the chatbot used by Domino’s Pizza, which […]

Conversational AI: Enhancing Customer Engagement and Support It enables users to engage in fluid dialogues resembling human-like interactions. Some follow scripts and defined rules to match keywords, while others apply artificial intelligence to understand human language and respond to customers in real-time. An example of conversational AI is the chatbot used by Domino’s Pizza, which […]

Conversational AI: Enhancing Customer Engagement and Support It enables users to engage in fluid dialogues resembling human-like interactions. Some follow scripts and defined rules to match keywords, while others apply artificial intelligence to understand human language and respond to customers in real-time. An example of conversational AI is the chatbot used by Domino’s Pizza, which […]

What’s the difference between NLU and NLP Thus, developing algorithms and techniques through which machines get the ability to process and then manipulate data (textual and spoken language) in a better way. It has a broader impact and allows machines to comprehend input, thus understanding emotional and contextual touch. Data Analytics is a field of […]

5 Undeniable Benefits of Customer Service Automation Yes—chatbots, automated contact centers, and other methods may sometimes lack the human touch and empathy. So, to be on the safe side, always give your website visitors an option to speak to a human agent. This is easy to do as most of the chatbot platforms also include […]